Palm Modem®
Handbook
Contents
Chapter 1: Introduction
accessory? ...............................................................................................1
Installing the batteries ..........................................................................3
Attaching Palm Modem accessory and cables ..................................4
Configuration for remote HotSync® and
Network HotSync operations..............................................................5
Using your Palm Modem accessory ...................................................9
Detaching your Palm Modem accessory ...........................................9
Appendix: Warranty and Regulatory Information ................................. 9
Contents
Page iii
Page iv
Palm Modem® Handbook
Chapter 1
Introduction
®
Palm Modem accessory enables you to send and receive data at your
convenience. You don’t have to connect your Palm connected
organizer directly to your computer or laptop to update your data.
HotSync®
button
Modem
ACadapter
Phone
connector
connector
What can I do with my Palm Modem
accessory?
With your modem and organizer from remote locations you can:
■
Synchronize your organizer and Palm™ Desktop organizer
software via a PC modem with one touch.
■
Synchronize your organizer and Palm™ Desktop organizer
software via your company’s Local Area Network (LAN) or dial-
in (RAS) server using the Network HotSync application and TCP/
IP.
Also, there are many software applications available from third-party
vendors that enable you to use your organizer and modem to:
■
■
■
■
Send and receive e-mail.
Send faxes.
Browse the Internet.
Perform remote synchronizations with your Personal Information
Manager (PIM), such as Lotus Organizer, Symantec ACT, and
Microsoft Outlook using HotSync technology or the Network
HotSync application.
Chapter 1
Page 1
Contact the third-party vendors below for more information about
some of the software applications you can use with your organizer
and modem.
Use
Application
Description
Vendor
E-mail
Network
HotSync
Supports remote access to
your e-mail and Palm™
Desktop organizer
3Com
www.palm.com
software using either your
company’s existing LAN
or dial-in (RAS) server
HandMail
Supports SMTP and POP3 SmartCode Software, Inc.
e-mail protocols
www.smartcodesoft.com
MultiMail
Pro
Supports SMTP, POP3,
and IMAP4 protocols
Actual Software
www.actualsoft.com
One Touch
Supports SMTP and POP3 JP Systems
e-mail protocols www.jpsystems.com
Palmeta Mail Supports Netscape Mail or Palmeta Software
any MAPI
www.palmeta.com
e-mail system
Fax
HandFax
Supports standard Class
2/ 2.0 fax machines
SmartCode Software, Inc.
www.smartcodesoft.com
Internet
browsing
HandWeb
Browses, surfs, and
navigates the Internet
SmartCode Software, Inc.
www.smartcodesoft.com
Remote
synchron-
ization
Desktop To
Go
Supports Microsoft
Outlook
DataViz
www.dataviz.com
EasySync for
Lotus Notes
Supports Lotus Notes
Lotus
www.lotus.com
EasySync for
Lotus
Supports Lotus Organizer
Lotus
www.lotus.com
Organizer
Intellisync
Supports Microsoft
Outlook, Symantec ACT,
GoldMine, Lotus Notes,
Lotus Organizer, and
Meeting Maker
Tele-Support Software
www.pumatech.com
Now
Supports Now Up to Date
Now Software
Synchronize
www.nowsoft.com
PocketMirror Supports Microsoft
Outlook
Chapura, Inc.
www.chapura.com
Page 2
Introduction
Chapter 2
Setting Up And Using Your Palm
Modem® Accessory
®
Before you use your Palm Modem accessory, you must:
■
Install the batteries.
Note: The batteries may already be installed.
■
■
■
■
Attach your modem to your organizer.
Connect an analog phone cable to your modem.
Configure your computer.
Configure your organizer.
Installing the batteries
To use your modem, you must first
install two AAA alkaline batteries.
The batteries fit in the compartment
behind the battery door on the front
of the modem. Make sure to click the
door into place after installing the
batteries.
Note: A diagram in the interior of
the battery compartment
shows the orientation of the
positive (+) and negative (-)
ends of the batteries. When
correctly installed, the clips in
the battery compartment
secure the batteries in place.
Replacing batteries
Under normal conditions, the AAA batteries provide up to five hours
of continuous use. When your modem has approximately four
minutes of battery life remaining it will sound three short beeps,
which repeat every minute until the batteries are drained. Replace the
batteries as soon as possible.
Chapter 2
Page 3
Attaching Palm Modem accessory and cables
Your modem has a 10-pin connector that slides into the grooves of
your organizer connector. Make sure your modem snaps into place
onto the organizer. Use a standard RJ11 cable to connect to an analog
phone line.
Slide into connector
and snap into place
Insert phone cable
Note: It is important to use a standard analog phone line, such as
those used in homes. If you use your modem in an office or
hotel, make sure it is connected to a phone line with a data
port, a fax line, or a modem line. If you use a digital phone line,
your modem emits three beeps. Disconnect the cable and try a
different line.
Page 4
Setting Up And Using Your Palm Modem® Accessory
Configuration for remote HotSync® and
Network HotSync operations
You can use your Palm Modem accessory and your computer modem
®
to perform remote HotSync operations, or synchronize your e-mail on
your computer. You can also use your Palm Modem accessory and the
Network HotSync application to access your e-mail and other data
using your company’s existing LAN or dial-in (RAS) server. Contact
your System Administrator to set up the Network HotSync application,
or for more information on using the Network HotSync application, go
to this web site: http:/ / www.palm.com. The Network HotSync
application is available only in the US.
Setting your computer preferences
Before you can use your modem, you must prepare your computer to
accept the incoming call, and make sure Palm™ Desktop organizer
software settings are correct.
Important: Remember to leave your computer running so you can
perform remote operations.
To set up your PC for a remote HotSync or Network HotSync operation:
1. Click the HotSync Manager icon
™ from the System Tray
(bottom-right corner of the taskbar).
2. In the HotSync Manager menu in the System Tray, make sure
Modem is checked.
Or, if you want to synchronize using the Network HotSync
application, make sure Network is checked. You can skip steps 3
though 5 and continue by setting your organizer preferences.
3. From the HotSync Manager menu in the System Tray, choose Setup.
4. Click the Modem tab and adjust the connection setting options as
needed.
5. Click OK.
To set up your Macintosh for a remote HotSync operation:
1. Click the HotSync Manager icon
from the Instant Palm Desktop
menu (upper-right corner of your screen).
2. From the HotSync menu, select HotSync Setup, and on the Serial
Port Settings tab make sure Modem is checked.
3. Adjust the Modem Setup options as needed.
4. From the File menu, choose Quit.
Chapter 2
Page 5
Setting your organizer preferences
Since your Palm Modem accessory uses the Modem Sync software
that is resident in your organizer to establish a phone connection with
another modem, you must configure your organizer phone settings.
Note: Some organizers may have different icons from the ones
shown below. Note the icon name and tap the appropriate
icon on your organizer.
To set your organizer preferences for modem operations:
1. Tap the Applications icon
2. Tap the HotSync icon
3. Tap the Enter Phone # field.
.
.
4. Enter the telephone number to access the modem connected to
your computer.
5. If needed, enter a dial prefix (such as “9”) to access an outside line,
and then tap the Dial Prefix check box.
Tip:
You can enter a comma in the field to introduce a “pause” in
the dialing sequence. Each comma equals a two second pause.
6. If the phone line you’re using for the organizer has Call Waiting,
select the Disable call waiting check box to avoid an interruption
during the modem HotSync operation.
7. If you want to use a calling card to place the call, select the check
box and enter the calling card number.
8. Tap OK.
9. Tap the Menu icon
.
10. Tap Options, and then tap Modem Setup.
Page 6
Setting Up And Using Your Palm Modem® Accessory
11. Select the Modem type and adjust the other options as needed.
Modem
Select Palm US/ Canada if you are using the
modem in Canada or the US, select Palm U.K.
if you are using the modem in the U.K., or
select a modem type.
The custom setting is for advanced modem
users and is created automatically when AT
commands are entered in the String field.
Note: For the Pilot 1000 or Pilot 5000, select
®
the Megahertz modem
Speed
Determines the modem speed for
downloading data. Even though the modem is
rated at 14,400 bps we recommend you choose
57,600 bps to obtain the fastest performance
for your modem.
Speaker
Flow Ctl
Controls the modem speaker volume.
Regulates the data sent to your modem. When
your modem receives data, it holds the data in
its buffer until the data is ready to be sent. If
your modem receives more data than its buffer
can hold, the modem will use flow control to
temporarily stop data transmission.
String
For advanced users only. The field is used for
standard AT commands that enable the
modem to perform special functions.
TouchTone/
Rotary
Select the Rotary setting only if you are certain
that your telephone service does not support
TouchTone dialing.
Additional settings for the Network Hotsync application
If you want to use the Network Hotsync application to access data,
you will also need to adjust your organizer preferences to use a
network.
Note: Before performing a Network HotSync operation, the
Network HotSync application must be installed, enabled, and
a local HotSync operation must be performed.
Chapter 2
Page 7
To prepare your organizer for a Network HotSync operation:
1. Tap the Applications icon
.
2. Tap the HotSync icon
3. Tap the Menu icon
.
.
4. Tap Options, then tap Modem Sync Prefs.
5. Tap Network.
6. Tap OK.
Using your Palm Modem accessory
Now when you leave the office, you
can use your Palm Modem accessory
to stay connected. Use the software
installed on your organizer to
synchronize data between your
organizer and your computer. Press
the HotSync button on the front of
your modem to initiate remote
HotSync operations.
Important: Remember to leave your
computer running so you can perform remote operations.
Detaching your Palm Modem accessory
When you have completed your modem operations, press the buttons
on either side of the modem, then slide the modem away from the
organizer.
Press buttons
Pull modem
from organizer
Page 8
Setting Up And Using Your Palm Modem® Accessory
Appendix
Warranty and Regulatory
Information
Limited warranty
HARDWARE: Palm Computing, Inc., a subsidiary of 3Com Corporation (collectively
"3Com"), warrants to the original end user ("Customer") that this product will be free
from defects in workmanship and materials, under normal use, for one year from the
date of original purchase from 3Com or its authorized reseller. 3Com’s sole obligation
under this express warranty shall be, at 3Com’s option and expense, to replace the prod-
uct or part with a comparable product or part, repair the product or part, or if neither
repair nor replacement is reasonably available, 3Com may, in its sole discretion, refund
to Customer the purchase price paid for the product or part. Replacement products or
parts may be new or reconditioned. 3Com warrants any replaced or repaired product
or part, and any hardware upgrade to which Customer is entitled under an agreement
between Customer and 3Com, for a period of ninety (90) days from shipment, or
through the end of the original warranty, whichever is longer. All products or parts that
are replaced become the property of 3Com.
Accessory products, as listed in the applicable 3Com catalogue, are not covered under
this Limited Warranty except for the modem for the connected organizer, the cradles,
cables, memory upgrades, and leather items sold under the 3Com® brand. 3Com shall
not be responsible for Customer's software, firmware, information, or memory data
contained in, stored on, or integrated with any products returned to 3Com for repair,
whether under warranty or not.
SOFTWARE: 3Com warrants to Customer that the Palm™ Desktop organizer soft-
ware and Palm OS™ software licensed from it will perform in substantial conformance
to their program specifications, for a period of ninety (90) days from the date of original
purchase from 3Com or its authorized reseller. 3Com warrants the media containing
software against failure during the warranty period. No updates are provided. 3Com
does not provide any warranty for Adobe® Acrobat® Reader or any other third-party
applications software that is licensed to Customer by the third party. 3Com’s sole obli-
gation with respect to this express warranty shall be (at 3Com’s discretion) to refund the
purchase price paid by Customer for any defective software product, or to replace any
defective media with software which substantially conforms to applicable 3Com pub-
lished specifications. 3Com makes no warranty or representation that its software prod-
ucts will meet Customer's requirements or will work in combination with any hardware
or applications software products provided by third parties, that the operation of the
software products will be uninterrupted or error free, or that all defects in the software
products will be corrected.
Appendix
Page 9
OBTAINING WARRANTY SERVICE: Customer must contact a Palm Computing,
Inc. or 3Com Technical Support or Customer Service center within the applicable war-
ranty period to obtain warranty service authorization. Dated proof of original purchase
from 3Com or its authorized reseller will be required. 3Com is not responsible for Cus-
tomer products or parts received without a warranty service authorization. In the Unit-
ed States, 3Com may ship a replacement product or part prior to receiving the original
product or part ("advance exchange"). If advance exchange is not available, then the re-
paired product or part will be shipped as soon as reasonably possible, which will be no
later than thirty (30) days after 3Com receives the original product or part. Repaired or
replacement products will be shipped to Customer at 3Com’s expense. The repair and
replacement process for products or parts in locations outside of the United States will
vary depending on Customer's location.
Products or parts shipped by Customer to 3Com must be sent prepaid and packaged
appropriately for safe shipment, and it is recommended that they be insured or sent by
a method that provides for tracking of the package. When an advance exchange is pro-
vided and Customer fails to return the original product or part to 3Com within thirty
(30) days from the date the warranty service authorization is issued, 3Com will charge
Customer the then-current published catalogue price of such product or part.
WARRANTIES EXCLUSIVE: IF THIS PRODUCT DOES NOT OPERATE AS WAR-
RANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WAR-
RANTY SHALL BE REPLACEMENT OR REPAIR OF THE PRODUCT OR PART OR
REFUND OF THE PURCHASE PRICE PAID, AT 3COM'S OPTION. TO THE FULL EX-
TENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE
EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CON-
DITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW,
STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDI-
TIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATIS-
FACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-
INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. 3COM NEI-
THER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT
ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION,
MAINTENANCE OR USE OF ITS PRODUCTS.
3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EX-
AMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN
THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY
THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING,
UNAUTHORIZED ATTEMPTS TO OPEN, REPAIR, OR MODIFY THE PRODUCT, OR
ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCI-
DENT, FIRE, LIGHTNING, OTHER HAZARDS, OR ACTS OF GOD. THIS WARRAN-
TY DOES NOT COVER PHYSICAL DAMAGE TO THE SURFACE OF THE PRODUCT,
INCLUDING CRACKS OR SCRATCHES ON THE LCD TOUCHSCREEN OR OUT-
SIDE CASING. THIS WARRANTY DOES NOT APPLY WHEN THE MALFUNCTION
RESULTS FROM THE USE OF THIS PRODUCT IN CONJUNCTION WITH ACCESSO-
RIES, OTHER PRODUCTS, OR ANCILLARY OR PERIPHERAL EQUIPMENT AND
3COM DETERMINES THAT THERE IS NO FAULT WITH THE PRODUCT ITSELF.
THIS WARRANTY DOES NOT APPLY TO ANY MALFUNCTION OR FAILURE OF
THE PRODUCT OR PART DUE TO ANY COMMUNICATION SERVICE CUSTOMER
MAY SUBSCRIBE TO OR USE WITH THE PRODUCT.
Page 10
Warranty and Regulatory Information
LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW, 3COM
ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER
BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL,
CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND,
OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMA-
TION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNEC-
TION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF THIS PRODUCT, EVEN IF 3COM OR ITS AU-
THORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAM-
AGES, AND LIMITS ITS LIABILITY TO REPLACEMENT, REPAIR, OR REFUND OF
THE PURCHASE PRICE PAID, AT 3COM'S OPTION. THIS DISCLAIMER OF LIABIL-
ITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HERE-
IN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
DISCLAIMER: Some countries, states, or provinces do not allow the exclusion or lim-
itation of implied warranties or the limitation of incidental or consequential damages
for certain products supplied to consumers, or the limitation of liability for personal in-
jury, so the above limitations and exclusions may be limited in their application to you.
When the implied warranties are not allowed to be excluded in their entirety, they will
be limited to the duration of the applicable written warranty. This warranty gives you
specific legal rights which may vary depending on local law.
GOVERNING LAW: This Limited Warranty shall be governed by the laws of the State
of California, U.S.A. excluding its conflicts of laws principles and excluding the United
Nations Convention on Contracts for the International Sale of Goods.
Palm Computing, Inc., a subsidiary of 3Com Corporation
5400 Bayfront Plaza
PO Box 58007
Santa Clara, California 95052-8007
United States of America
(408) 326-5000
September 3, 1998
Appendix
Page 11
FCC-68
This equipment complies with Part 68 of the FCC rules. A label is affixed to the equip-
ment that contains, among other things, the FCC registration number, USOC and Ring-
er Equivalency Number (REN) for this equipment. If these numbers are requested,
provide this information to your telephone company.
The REN is useful to determine the quantity of devices you may connect to your tele-
phone line and still have those devices ring when your number is called. In most, but
not all areas, the sum of the RENs of all devices should not exceed five (5.0). To be cer-
tain of the number of devices you may connect to your line, as determined by the REN,
you should call your local telephone company to determine the maximum REN for your
calling area.
If the equipment causes harm to the telephone network, the telephone company may
discontinue your service temporarily. If possible, they will notify you in advance; if ad-
vance notice is not practical, you will be notified as soon as possible. You will be advised
of your right to file a complaint with the FCC.
Your telephone company may make changes in its facilities, equipment, operations, or
procedures that could affect the proper operation of your equipment. If they do, you
will be given advance notice to give you an opportunity to maintain uninterrupted ser-
vice.
If you experience trouble with this product, contact your Authorized Reseller, or call
3Com at (847) 676-1441. You may be required to present proof of purchase.
The telephone company may ask you to disconnect the equipment from the network
until the problem has been corrected, or until you are sure the equipment is not mal-
functioning.
No customer repairs are possible to the equipment. If you experience trouble with the
equipment, contact your Authorized Reseller.
This equipment may not be used on coin service provided by the telephone company.
Connection to party lines is subject to state tariffs. Contact your state public utility com-
mission or corporation commission for information.
When ordering network interface (NI) service from the local Exchange Carrier, specify
service arrangement USOC RJ11C.
Page 12
Warranty and Regulatory Information
FCC-15
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide rea-
sonable protection against harmful interference in a residential installation. This equip-
ment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio com-
munications. However, there is no guarantee that interference will not occur in a partic-
ular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is en-
couraged to try to correct the interference by one or more of the following measures:
■
■
■
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
■
Consult a 3Com authorized dealer or service representative for help.
3Com is not responsible for any radio or television interference caused by using other
than recommended cables and connectors or by unauthorized changes or modifications
to this equipment. Unauthorized changes or modifications could void the user's author-
ity to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may
cause undesired operation.
Note: This device was tested to comply with FCC-15 Class B requirements.
Appendix
Page 13
Manufacturers Declaration of Conformity
Palm Modem
10201
Palm Computing, Inc., a subsidiary of
3Com Corporation
5400 Bayfront Plaza
Tested to Comply
With FCC Standards
PO Box 58007
Santa Clara, CA 95052-8007
(408) 326-5000
FOR HOME OR OFFICE
Declares this product:
Date:
February, 1999
Palm Modem
10201
Name:
Model Number:
Equipment Type: Modem
Complies with Part 15 of the FCC rules. Operation is subject to the following two con-
ditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may
cause undesired operation.
Industry Canada (ICES-003)
This Class B digital apparatus meets all requirements of the Canadian Interference-
Causing Equipment Regulations.
Note:
This device was tested to comply with FCC-15 Class B requirements in the
cases of the following configurations:
(a) Modem
The user must use the accessories and cables supplied by the manufacturer to get opti-
mum performance from the product.
Page 14
Warranty and Regulatory Information
Industry Canada (CS-03)
The Canadian Department of Communications label identifies certified equipment.
This certification means that the equipment meets certain telecommunications network
protective, operational, and safety requirements. The Department does not guarantee
the equipment will operate to the user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connect-
ed to the facilities of the local telecommunications company. The equipment must also
be installed using an acceptable method of connection. In some cases, the company's in-
side wiring associated with a single line individual service may be extended by means
of a certified connector assembly (telephone extension cord). The customer should be
aware that compliance with the above conditions may not prevent degradation of ser-
vice in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance
facility designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company
cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of
the power utility, telephone lines, and internal metallic water pipe system, if present,
are connected together. This precaution may be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electrician, as appro-
priate.
NOTICE: The LOAD NUMBER (LN) assigned to each terminal device denotes the per-
centage of the total load to be connected to a telephone loop which is used by the device,
to prevent overloading. The termination on a loop may consist of any combination of
devices subject only to the requirement that the sum of the LOAD NUMBERS of all the
devices does not exceed 100.
Appendix
Page 15
CE Mark
Electromagnetic compatibility
This product is in conformity with the protection requirements of EC Council Directive
89/ 336/ EEC on the approximation of the laws of the Member States relating to electro-
magnetic compatibility. 3Com cannot accept responsibility for any failure to satisfy the
protection requirements resulting from a non-recommended modification of the prod-
uct, including the fitting of non-3Com option cards.
This product has been tested and found to comply with the limits for Class B Informa-
tion Technology Equipment according to CISPR 22 / European Standard EN 55022. The
limits for Class B equipment were derived for typical residential environments to pro-
vide reasonable protection.
Safety
This device to which this declaration relates has been tested and is in conformity with
the following standards.
■
■
EN60950 according to the requirements of Low Voltage Directive 73/ 23/ EEC
EN55022 Class B and EN50082-1 according to requirements of EMC Directive 89/
336/ EEC
Page 16
Warranty and Regulatory Information
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